Privacy Policy
Effective Date: August 2023
At Hair Envy HQ, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. Please take a moment to read through this policy to understand how we handle your data.
1. Information We Collect
We collect various types of information from our customers in order to provide you with our products and services, as well as to enhance your experience. The types of information we collect include:
- Personal Information: This includes your name, email address, phone number, mailing address, and other contact details.
- Demographic Information: We may collect information about your age, gender, ethnicity, and similar demographic details, which help us better understand our customer base and tailor our products and services.
- Purchase and Usage Information: We collect information about the products you purchase from us and how you use them. This may include order history, preferences, and usage patterns.
- Feedback and Communication: We may collect information you provide when you communicate with us, such as customer support inquiries, feedback, and surveys.
2. How We Use Your Information
The information collected is used for the following purposes:
- Product and Service Delivery: We use your information to process orders, deliver products, and provide the services you’ve requested.
- Improving Customer Experience: Your information helps us understand your preferences and needs, enabling us to enhance our products and services.
- Communication: We may use your contact information to send you updates about your orders, shipping information, and promotional offers.
- Customer Support: Your information assists us in addressing any inquiries, issues, or concerns you may have.
- Legal and Security: We may use your information to comply with legal obligations and protect our rights, privacy, safety, or property.
3. Protection of Your Information
We take your data security seriously and implement appropriate measures to protect your information from unauthorised access, disclosure, alteration, or destruction. We use industry-standard security technologies and protocols to ensure the safety of your data.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share certain information with third-party service providers who assist us in delivering our products and services. These providers are contractually obligated to safeguard your data and use it only for the purposes we specify.
5. Your Choices
You have the right to:
- Access and Correct Your Information: You can access and update your personal information by logging into your account or contacting us.
- Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the instructions in the communication.
6. Children’s Privacy
Our products and services are intended for all ages. We do not knowingly collect personal information from individuals under the age of 18 or without consent from a parent or guardian.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes and provide you with the updated policy.
8. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our Data Protection Officer at Support@HairEnvyHQ.com.
By using our products and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
Thank you for choosing Hair Envy HQ.
