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Hair Envy HQ Shipping Policy

Effective Date: August 2023

Welcome to Hair Envy HQ! We are delighted to provide you with our innovative solutions built to prioritise black women’s needs. This Shipping Policy outlines the details of how we handle shipping and delivery of our products. Please review this policy to understand our procedures.

1. Shipping Information

Processing Time: Orders are typically processed within 3 business days after payment confirmation.

Shipping Time: Shipping time varies depending on the destination. Estimated shipping times are as follows:

  • Domestic Shipping: 2 to 4 business days
  • International Shipping: 5 to 10 business days

Please note that these shipping times are approximate and may vary due to factors beyond our control.

2. Shipping Methods

We offer various shipping methods to suit your preferences and needs, including standard and expedited options. The available shipping methods will be displayed during the checkout process.

3. Shipping Costs

Shipping costs are calculated based on the destination, shipping method, and the total weight of your order. The shipping cost will be provided to you during the checkout process before payment.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use this information to track the status of your order through our website or the shipping carrier’s website.

5. International Shipping

For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs. It is recommended to check with your local customs office for more information on potential charges.

6. Incorrect Shipping Information

Please ensure that you provide accurate and complete shipping information during the checkout process. Hair Envy HQ is not responsible for delays or additional costs incurred due to incorrect shipping addresses provided by the customer.

7. Lost or Damaged Shipments

While we take utmost care to package and ship your orders securely, occasionally, shipments may be lost or damaged during transit. If you receive a damaged shipment, please contact our customer support within 5 days of receiving your order. For lost shipments, we will work with the shipping carrier to resolve the issue.

8. Contact Us

If you have any questions, concerns, or inquiries regarding our Shipping Policy or the delivery of your order, please contact our customer support at Support@HairEnvyHQ.com.

Thank you for choosing Hair Envy HQ. We are dedicated to providing you with a seamless shopping experience and exceptional products.

Hair Envy HQ

 

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